Carb Club FAQ
What is the Carb Club?
This is our way of giving back to our loyal customers and showing you our appreciation. Earn points just for signing up, on every purchase you make, and even on your birthday! You can then use these points on redeemable vouchers for a discount off your next purchase. And if you save up enough, you can even customize your very own, one-of-one, pair of FMFM shorts!
Who can join?
Anyone! Simply make an account and then you are enrolled.
I made a purchase before joining, can I still get points for it?
Yes you can! Points are eligible to be redeemed on any purchase you made in the last month, so join now so you don't miss out on them!
How do I redeem my points?
Select the tab titled *Get Rewards*. If you have enough points, you can claim them for redeemable vouchers.
What are redeemable vouchers?
Redeemable vouchers = money off your next order! They are applied in the discount code section during checkout and will take a certain dollar amount off your purchase. If using a voucher, you will not be able to combine it with another discount code.
How does the Carb Ladder work?
Carb tiers are reached by spending a certain amount within a given year. If you reach Carb Crusher ($500 threshold) on February 1st, you'll have until February 1st of the next year to spend the minimum level to maintain your tier ($500); otherwise, you'll move down a level. When you move up a level, that erases your previous 'earn date', and replaces it with a new date when you reached the newest level.
When do I receive my points after making an order?
Your points will become available 30 days after your purchase. If your order was returned during that 30 days, your points will be removed from your account.
When do I get my Refer a Friend Points?
Share your unique link and discount code with a friend. You'll receive 600 points when your friend makes a purchase of $25+!
What if the friend I refer returns their order?
Your pending points will become cancelled, and will be removed from your account.
How do I get points for following on social media?
Login to your Feed Me Fight Me account and go to your Carb Club dashboard. Select the tab called *Earn Points*. Click on any social media outlets you wish to follow and login to that platform and like/follow us!
What if I was already following you on social media?
Simply unfollow then follow again so you get points for the action! We won't take your unfollow personally :)
Why did my account balance go down?
You, or someone you referred, cancelled or returned a purchase.
I completed an activity but didn't earn points!
It can sometimes take a few minutes for us to process your activity and provide your points.
What do the 'approved', 'pending' and 'cancelled' statuses mean?
** Approved: ** These points can be redeemed on rewards immediately
** Pending: ** These points need to be verified before you can redeem them. This typically applies to purchases and referrals. The approval period is 7 business days.
** Cancelled: ** These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)
Can I use my points during checkout?
Not directly - please redeem your points for a voucher, which can then be applied during checkout.
How do I leave the program?
If you no longer wish to earn points, please contact us at email@example.com and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued.
What happens if I leave and decide to join again?
Just contact us and we'll re-enroll you. However, your point total will begin from zero.
Where can I report a problem or give feedback?
Email us anytime at firstname.lastname@example.org
Are my carb points refundable?
No. Once points are redeemed they are non-refundable.